NOVEMBER 2019 Update: My OGO Order is still in production?
November 2019 Production Update from the OGO Team
Due to significant renovations and implementation of a pioneering new DTG printing system, OGO is experiencing slower than usual production times since late October.
Current production times for all orders (Standard, Express, International) is 5-8 business days from the day OGO has invoiced your orders. This is longer than our usual average production times of 2-5 business days, and the OGO team is working at full capacity to address this.
What's being done to get production back on track?
There is a silver lining to everything, including these production delays. Our new printing system is a significant investment by OGO and will increase production by 500% over the coming weeks. Not only that, we are seeing improved quality and will be offering the ability to provide larger prints, more apparel options, quicker turnaround times and the most requested feature thus far - inside neck tag printing.
The OGO team is very excited to introduce this new system for our OGO sellers. It's an Australian first!
When will production get back to normal?
OGO estimates that production will get back to an average production time of 3-5 business days from mid to late November. This period sees a huge increase in the volume of orders due to Christmas so 1-3 business day turn-around times are unlikely until after Christmas.
We want to apologise to all OGO sellers and their customers for the slower than usual production times. We very much appreciate your understanding and patience during this time.
If you have any concerns and feedback, please contact our team directly through email or the contact form.