Order status is still 'pending fulfilment' and no shipping tracking has been added?
OGO was made aware that shipping and tracking details were not being updated to Shopify orders since December 1st. It has been found that due to a change in Shopify's API, OGO has been unable to add tracking numbers to orders, nor update the status to 'fulfiled' once orders have been despatched.
The OGO team are working on fixing this issue asap. Until then, please email your Order # as a reference if you would like the tracking details. Store owners will be required to manually update order statuses to 'fulfilled' manually.